PRIVACY POLICY

Last updated: May 2026

The purpose of this Privacy Policy is to provide information on the rights of users of the CÓRDOBA TICKETS pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the “GDPR”), Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (hereinafter “LOPD”), Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter “LSSI”) and other applicable regulations regarding data protection and privacy.

This Policy applies to any user who browses the website, requests information via an instant messaging channel or makes a booking using the integrated tools. This Privacy Policy may be updated to reflect changes in current legislation or the services provided. We recommend that you read it periodically.

1. DATA CONTROLLER

The data controller is:

  • Name: NOMBRE-CORDOBA
  • Tax ID: NIF-CORDOBA
  • Address: DIRECCION-CORDOBA
  • Contact email: EMAIL-CORDOBA

2. DATA: What data is collected and how?

​CÓRDOBA TICKETS provides information on leisure and cultural activities in the city of Córdoba and the surrounding area. It also acts as an intermediary in the online sale of tickets for events organised by third parties. CÓRDOBA TICKETS is not the promoter responsible for the event, but rather the third-party promoter of the event. CÓRDOBA TICKETS merely provides an online ticket sales service on behalf of third parties, who are the promoters and ultimately responsible for the event.

The data collected and processed is limited to that strictly necessary to fulfil these functions.

  • Ticket purchase data: Basic identifying data (Name, Telephone Number and Email Address) necessary for the proper provision of the intermediary service in the sale of tickets is collected and processed.
  • Contact details: If you contact us via the contact form, email or any other contact channel, we will process your telephone number and/or email address and the information you provide to us in order to resolve your enquiry, suggestion or complaint.
  • Technical browsing data: When browsing, technical data (IP address, approximate location) necessary for the proper functioning of location maps or the display of reviews may be collected.

Sensitive Data: This website does not request or process special category data (health, religion, etc.).

3. PURPOSE: For what purpose do we process your personal data?

We will process your personal data to provide the services. In particular, for the following purposes:

  • Ticket sales: To act as an intermediary in the sale of tickets between the purchasing user and the promoter responsible for organising the event.
  • Customer service: To respond to queries raised via WhatsApp, telephone or email.
  • Reminders and reviews: To send confirmations or reminders regarding tickets purchased, as well as requests for event reviews.
  • Legal compliance: Invoicing and compliance with tax and accounting obligations.
  • Marketing communications (only if authorised): To send promotions or marketing messages, provided there is consent or a prior contractual relationship.

4. LEGAL BASIS: What is the legal basis for processing your data?

The legal basis for processing your data is as follows:

  • Performance of a contract or pre-contractual measures: Acting as an intermediary in the sale of tickets between the purchasing user and the promoter responsible for organising the event.
  • Legitimate Interest: To provide the service, respond to enquiries raised by the user and display the location.
  • Consent: For the use of non-essential cookies or the sending of commercial communications if you are not a customer.

5. RECIPIENTS: Who will your data be shared with?

​CÓRDOBA TICKETS does not share data with third parties for commercial purposes.

​CÓRDOBA TICKETS shares with promoters only the data strictly necessary for the proper provision of the ticket booking service. In particular, the personal details of event attendees will be shared with promoters when the purchase of a ticket requires the prior identification of the attendee for the event in question.

Furthermore, to enable the website to provide location-based services, the services of Google Ireland Ltd are contracted as a trusted technology provider acting as a ‘Data Processor’. By using the digital tools on this website, the user acknowledges that their data is processed via this platform. The use of the aforementioned platform may involve certain technical or contact data being processed on international servers. These providers guarantee an adequate level of protection through their adherence to the EU-US Data Privacy Framework or through the European Commission’s Standard Contractual Clauses.

Users’ data may be disclosed to public bodies and authorities only where there is a legal obligation to do so.

6. RETENTION: How long is my data retained?

  • Sales data: This will be retained for the duration of the commercial relationship and, subsequently, for the period required by law to address any applicable liabilities.
  • Contact: This data will be retained for the time necessary to resolve the enquiry, complaint or suggestion raised.

7. USER RIGHTS: What rights do I have regarding my data?

You may exercise your rights of access, rectification, erasure, objection to processing, restriction of use and data portability via the contact form, indicating the right you wish to exercise.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing does not comply with the regulations.

8. ACCURACY OF DATA

You are solely responsible for the accuracy and correctness of the data you provide (particularly regarding the date and time of the event session purchased and compliance with the requirements for admission to the event), and you hereby release CÓRDOBA TICKETS from any liability for errors in the booking arising from false or inaccurate data or from failure to meet the requirements for admission to the event.

9. SECURITY

​CÓRDOBA TICKETS is committed to using secure tools. Although data transmission over the internet is never completely secure, we use leading-edge providers who implement robust technical and organisational security measures to protect your information against unauthorised access.

10. CONTACT

Users may submit any queries regarding this Privacy Policy or the exercise of their rights via the contact form available on the CÓRDOBA TICKETS website.