Frequently asked questions

Select the event, choose a session and number of tickets, and confirm your booking. You will receive instant confirmation with your tickets.

You can pay using debit or credit card, as well as Apple Pay and Google Pay. All payments are processed through a secure and encrypted payment gateway.

You will receive your tickets immediately after completing your booking. Your confirmation email will include the QR codes required for entry, and you can also add them to your wallet.

Yes, all prices include VAT. In some exceptional cases, additional local or tourist taxes may apply and will be clearly indicated before completing your booking.

Yes, you can request an invoice from your booking details once the event has taken place.

You can access your tickets from your account or via the confirmation email.

Yes, you can present your ticket directly from your mobile device. There is no need to print your ticket. You can also add it to your wallet.

Please check your spam or promotions folder. If you still cannot find it, contact us through the contact form and we will resend your tickets.

Access after the scheduled start time may not be allowed, depending on the organiser’s conditions, and your ticket may be considered used.

All events are organised by third-party promoters. We act as an intermediary in the sale of tickets.

Yes, you can cancel your booking free of charge up to 24 hours before the event starts. After this period, no refunds will be issued.

For free tickets, you can cancel them up until the event start time.

No. To change the date or session, you will need to cancel your booking and make a new one.

If you do not attend the event and have not cancelled within the allowed period, no refund will be issued.